This is a GAME-CHANGER when it comes to ServiceNow's upgrade capabilities.
The Upgrade center application allows us to do a 'preview' of the next version of SN before actually engaging in the process.
This preview can be done specifically to patch/hotfix level!
Doing a preview will give us the list of changes that were involved in the upgrade, Predicted skips: list of possible skipped items, and Predicted skips reviewed: the list of items that are reviewed so far.
The coolness doesn't stop there, you can even have access to the list of problems fixed by SN in that upgrade version, customized release notes (if you are skipping SN versions during upgrade), and access to the known error portal.
You also get a beautiful UI of the predicted skipped objects by priority and monitor your progress on the skipped object review.
A ton of other features show up after you have scheduled and completed an upgrade. To name a few, the upgrade monitor will show reports on the skipped objects, a separate report for code that is changed, a list of plugins that are newly introduced, and many more.
VTB for skips is present pre-quebec, which is also a powerful feature to manage work.
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